EVOC and NHS Lothian have been working together since December 2018 to consult people about Urgent Care Out of Hours. We have met with groups of older people, carers and people accessing mental health services in North West Edinburgh, and more widely, during February to hear people’s experiences.
We have gathered everyone’s views to produce a report which will be used to inform the Out of Hours Primary Care Transformation Programme, which aims to improve services so that people get the right care, in the right place, at the right time.
We were pleased to work with Media Education and some of those consulted, to produce this short film about people’s experiences of accessing urgent care out of hours. Many thanks to all involved.