The Open Door Edinburgh (Scottish Charity Number SC007315) has provided activities and services for adults at our Morningside hub for over 40 years. This charity is in the heart of the local community and provides a high-quality day service for vulnerable older adults, including transport and meals, Mondays-Fridays. Care, connection and community are central to The Open Door and this role will lead, and be supported by, a dedicated and skilled team of staff and volunteers who keep the service welcoming and enriching for all.
We are seeking an experienced, compassionate and highly organised Operations and Day Service Manager. This role is to lead and act as Named Manager for our Care Inspectorate-registered adult day services and support other projects to promote community inclusion.
We are looking for someone who can provide strong operational leadership, ensure excellent governance and regulatory compliance, and support our staff and volunteers to continue to deliver meaningful, high-quality services every day.
Key responsibilities
• Lead and develop high-quality adult day services for older people and people living with dementia.
• Act as registered/named manager, meeting SSSC and Care Inspectorate requirements.
• Act as Lead Safeguarding Officer.
• Manage staff and volunteers, including rotas, supervision, recruitment, training and safe staffing levels.
• Oversee care/support plans, risk assessments, safeguarding, incidents, complaints, reviews and records.
• Manage referrals, assessments, trial visits, admissions and member communication.
• Ensure accurate attendance records, data and payment oversight.
• Maintain our policies and procedures, including health & safety, fire safety, infection control and business continuity; risk and compliance registers; action logs; and governance systems.
• Oversee transport arrangements, including our minibus, volunteer drivers, and accessibility.
• Support budgets, funding commitments, grant reporting, service sustainability and Board reporting.
• Build positive relationships with members, families, carers, trustees, Edinburgh HSCP, community health partners, local organization and projects to promote community inclusion.
• Responsible for premises maintenance, management and space hire.
• Provide regular updates to the Board of Trustees to ensure key operational information is clearly documented to support continuity, accountability and effective management.
• This role will include other duties as directed by the Board of trustees from time to time.
What skills should you have?
Essential
• Experience managing or deputising in a health, social care or not-for-profit organization, ideally adult day care, care at home, care home, dementia support or community-based older people’s services.
• Eligiblity to be a Named Manager with the Care Inspectorate.
• Commitment to dignity, inclusion, independence, community connection and high-quality support for older people.
• Confidence working with families, carers, social work, NHS/community health colleagues and commissioners.
• Experience supervising, supporting and developing staff and volunteers.
• Experience managing budgets, resources, policies, audits, quality assurance and improvement plans. Oversee the financial health of the organisation to support long-term sustainability.
• Strong written communication, IT (Microsoft Office), record-keeping and governance reporting skills.
Desirable
• A recognised care-service management qualification, such as SVQ Care Services Leadership and Management at SCQF Level 10, or an accepted equivalent (we also welcome candidates willing and able to work towards this qualification)
• Previous experience as a registered/named manager.
• Direct experience of adult day services.
• Experience working with trustees in the charity/voluntary sector.
• Experience with fundraising and service development.
• Knowledge of Edinburgh Health and Social Care Partnership pathways.
• Full UK Driving license, minibus experience or transport coordination experience.
To apply, please email your CV and a cover letter to [email protected] We encourage you to apply early.
