This training course will be interactive, involving group work and discussion. Staff are encouraged to analyse issues, identify problem areas and adopt a solutions-based approach. This training provides a forum whereby staff can examine current organisational policies, procedures, risk assessments and control measures and identify where systems might be improved. The training also encourages staff to reflect upon their own capabilities and experience and recognise their own accountability. Where appropriate we can also include non-injurious breakaway techniques
- To equip staff with the knowledge, skills and awareness to anticipate risk in all work environments and prevent the potential for conflict and aggression where possible
- To intervene when appropriate and effectively deal with challenging situations and people, working to resolve incidents and issues when they arise and with the least amount of harm and distress to self, colleagues and others
- To recognise when personal safety considerations are paramount and when disengagement is necessary and appropriate
- To analyse why it happens, help to minimise it and encourage a consistent strategy in the work place.
- Become aware of your own personal reactions to “difficult” people
- identify and cope with your own emotional reactions when responding
- Develop early recognition of an escalating behavioural situation
- Recognise when we might be at risk if situations escalate
- Describe how to avoid danger and recognise your limits of practice
- Implement de-escalation strategies to deal with people when they are agitated, aggressive, uncooperative and refusing to listen
- (Restore and reconnect with “difficult” people following a behavioural situation) *
*This is appropriate where we need to maintain a therapeutic relationship – ie within the context of health & social care – so may not be relevant to workers in other contexts/settings
Remember to apply for our Training Grant as this will help cover half the cost of the course.